Three Best Rated® 50-Point Inspection

We evaluate a business’s expertise, specialization, professional qualifications, and the collective experience of its team to ensure they have truly mastered their industry.

We evaluate online presence and longevity by examining the business’s website and digital platforms to ensure they are accurate, up-to-date, and maintained consistently over time.

We review the ownership details of each business, including whether it is family-owned or independently operated, to confirm its credibility, consistency, and long-term commitment.

We check that the services offered accurately reflect the business’s core offerings and are relevant to their field.

We review the variety of services provided by the business to ensure they are able to meet a range of customer needs.

We evaluate any complementary or value-added services, such as free consultations, evaluations, or demonstrations provided by the businesses.

We evaluate how effectively the business showcases its unique or signature services that distinguish it within its industry.

We analyse whether the business operates at convenient hours to best serve its customers.

We verify multiple channels of customer access, including phone, email, online forms, and in-person options.

Businesses with additional branches may offer customers more accessible service options.

We verify the physical addresses to ensure they match online listings.

The business’s physical address should reasonably match its stated service area to ensure transparency and trust for local users.

We ensure the business’s official website contains accurate and detailed information about services, staff, locations, contact details, and more.

The site’s design, usability, mobile compatibility, and page loading performance are reviewed to ensure that they provide an optimal user experience.

We check the websites to ensure they have up-to-date copyright.

We evaluate features like live chat, Chatbots, and online booking systems for customer convenience.

Positive mentions and features on reliable external sources, including review and ranking websites, are also taken into consideration.

A business having an authentic and indigenous website.

Verification of images used by the business to ensure originality, relevance, and accuracy in representing their services, not morphed or fake.

We ensure the presence of verified and legitimate profiles on key social media platforms, including Facebook, Instagram, LinkedIn, and X (Twitter).

We check whether the business’s social media pages are regularly updated with relevant content to ensure consistent activity and engagement.

We examine follower-to-following ratios to evaluate reputation and credibility online.

Each business’s responsiveness to customer engagement is reviewed through publicly visible interactions across platforms.

A thorough study of the reviews the business has received throughout the years.

We analyse every review to ensure it is genuine and submitted by real customers.

We review publicly available information about reviewers to help verify the credibility of their feedback.

We prioritize recent reviews to understand current service quality.

We review publicly available feedback to identify patterns that may suggest inauthentic activity and rely on verified sources to ensure accuracy and fairness.

We assess how promptly and professionally the business responds to both positive and negative reviews.

Reviews are examined for precise descriptions of the service, including outcomes and performance.

Specific reviews praising the skills of the team or thanking the professionals by mentioning their names.

We review customer feedback to identify areas for improvement and ensure the business maintains consistent service quality.

We track complaints received from customers via ThreeBestRated and other verified platforms.

We review complaints carefully and consider only those supported by verifiable or credible information.

The business’s approach to handling complaints is evaluated for professionalism and resolution effectiveness.

Any lawsuits or legal disputes involving the business are documented and assessed for risk.

Businesses that demonstrate transparent and compliant operations are given positive consideration.

We review all legal documentation, including business licences, professional qualifications, and permits, to verify authenticity, along with any complaints and legal standings.

We verify consecutive awards, titles, or industry recognitions for authenticity.

Recognition from several credible sources demonstrates consistent excellence.

We review milestones and acknowledgements, such as appearances in award honors lists.

We note participation in charitable activities, sponsorships, or local initiatives.

We check if the business clearly shows its prices or gives customers a fair idea of costs.

We analyze authentic offers, seasonal promotions, and discounts.

Seasonal or yearly gift vouchers are acknowledged.

We recognize businesses that accept relevant insurance plans, as this helps customers access services more easily.

We evaluate informative videos showcasing services or business operations for authenticity and quality.

The professionalism of responses via phone is assessed, including tone, knowledge, and courtesy.

We analyze timely, accurate, and professional responses through email or web forms.

We confirm that logos are unique, authentic, and professionally presented.